Alight, lets get on the same page.
Our Pledge to You
We are committed to promoting health and fitness along with offering a wide array of apparels to suit your workout needs. All of our staff is responsible for providing an efficient, effective, and professional service.
*We will ensure that you are dealt with:*
As quickly as possible -Without discrimination -In a courteous helpful and respectful manner
*We will always:*
Keep you informed -Ensure staff takes full responsibility for resolving your query adequately -Ensure all services are delivered within a safe environment -Be responsive to the needs of our customers -Act in accordance with the law
*We would like you to:*
Provide us with any information we require to assist you -Treat our staff with respect -Provide your views and suggestions to help us improve our services Here's the customer care policy........... Im not sure about the "wholesale inquiry" I''ll come up with something.
Thank you for your interest in BNF Active products. We hope they are items your customers will continue to cherish over time. For wholesale, prices will be 50% of retail prices shown.
*WHOLESALE TERMS AND CONDITIONS*
Our Wholesale Terms and Conditions apply to buyers in the Continental United States and are subject to change at any time. Note that for wholesale buyers outside of the United States, different terms will be in effect for wholesale shipping costs, estimated times, as well as for policies concerning returns and exchanges. These differences will be discussed individually with buyers after the application procedure is complete.
For additional terms and fees or to start an application, contact a member from one of our staff who would be happy to assist you!
Privacy & Safety
*We respect your privacy*
BNF Active company and affiliates respect your rights to privacy and is committed to safeguarding the privacy of our customers and website visitors.
*Collection of personal information*
BNF Active company and affiliates, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Return and Refund Policy
Thanks for shopping at bnfactive.com
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it. Items must be in the original packaging. Your item must have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your your credit card. You will receive the credit within 7 business days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. *Contact us* If you have any questions or concerns on how to return your item, don’t hesitate to contact us.
Credit / Debit Cards